Legal & Policies
Everything you need to know about how we operate, how we protect your information, and what to expect as a patient at The Rae Clinic. If you have any questions about anything on this page, don’t hesitate to reach out. We’re always happy to help.
(706) 993-6404 · theraeclinic.com · 620 Ponder Place Dr., Suite 1, Evans, GA 30809
Terms & Conditions
Last Updated: June 12, 2026
Acceptance of Terms
By accessing or using The Rae Clinic’s website, booking an appointment, or receiving services at our practice, you agree to be bound by these Terms & Conditions. Please read them carefully before proceeding.
Medical Disclaimer
The information provided on theraeclinc.com is for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always consult a qualified medical provider before beginning any aesthetic or wellness treatment. Results may vary from patient to patient.
Eligibility for Services
All patients must be 18 years of age or older to receive services at The Rae Clinic unless accompanied by a legal guardian and with prior written consent. A consultation is required for all new patients prior to receiving treatment.
Appointments & Bookings
Appointments may be booked online through the Rosewater Spa booking portal or by calling our office directly at (706) 993-6404. By booking an appointment, you agree to our cancellation and no-show policies as outlined on our Policies page.
Pricing & Payment
All pricing is subject ot change without notice. Treatment costs will be confirmed at the end of your appointment. The Rae Clinic accepts major credit cards, CareCredit, Cherry Financing, and Alle Rewards. Payment is due at the time of service.
Results Disclaimer
Individual results from aesthetic and wellness treatments vary. The Rae Clinic makes no guarantee of specific outcomes. Before-and-after photos displayed on our website and social media represent individual patient results and are not a guarantee of the same results for all patients.
Intellectual Property
All content on theraeclinic.com and social media, including text, images, logos, and graphics, is the property of The Rae Clinic and may not be reproduced, distributed, or used without express written permission.
Third-Party Links
Our website may contain links to third-party websites. The Rae Clinic is not responsible for the content, privacy practices, or accuracy of any third-party sites.
Limitation of Liability
To the fullest extent permitted by law, The Rae Clinic shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
Governing Law
These Terms & Conditions are governed by the laws of the State of Georgia. Any disputes arising from these terms shall be resolved in the courts of Columbia County, Georgia.
Changes to These Terms
The Rae Clinic reserves the right to update these Terms and Conditions at any time. Changes will be reflected by the updated date at the top of this page. Continued use of our website or services constitutes acceptance of any revised terms.
Patient Policies
Last Updated: June 12, 2026
Consultation Policy
All new patients are required to complete a one-hour consultation prior to booking their first treatment. This gives your provider the time to understand your goals, review your health history, and recommend the right treatment plan for you.
Consultation Fee: $50 (applied toward your first service)
Medical Weight Loss New Patient Consultation: $50
Cancellation & Rescheduling Policy
We completely understand that life happens, and we’ll always do our best to accommodate schedule changes when we can. That said, our providers’ time is reserved exclusively for you, and last-minute cancellations affect other patients who may be waiting for an appointment. We kindly ask for a minimum of 48 hours’ notice for all cancellations and rescheduling requests. To cancel or reschedule, please call us at (706) 993-6404 or manage your appointment through the Rosewater Spa booking portal.
Late Cancellation & No-Show Policy
Cancellations made within 48 hours of your scheduled appointments, as well as no-shows, will be subject to a late cancellation fee. We never love enforcing this, but we do appreciate your understanding that this policy allows us to continue providing the high-quality, personalized care our patients deserve.
Late Arrival Policy
We ask that all patients arrive on time for their appointments. If you arrive more than 15 minutes late, we may need to shorten your treatment time or reschedule your appointment entirely to avoid impacting other patients. Please call us if you’re running behind; we’ll always do our best to work with you.
Refund Policy
Due to the nature of medical aesthetic and wellness services, all sales are final. We do not offer refunds on completed treatments or purchased products. If you have a concern about your results, please contact us immediately, and we will work with you to make it right.
Age Policy
All patients must be 18 years of age or older to receive services at The Rae Clinic. Valid photo ID may be required at check-in.
Health & Safety
For the safety of our patients and team, we ask that you:
Disclose all medications, supplements, and medical conditions at your consultation and at each appointment
Inform your provider of any allergies or previous reactions to aesthetic treatments
Avoid alcohol, blood thinners, Vitamin E, fish oil, and Tylenol for 24-48 hours prior to injectable treatments unless otherwise directed by your physician
Reschedule your appointment if you are feeling unwell on the day of your visit
Photography & Social Media
Before-and-after photos may be taken at your appointment for medical record purposes. With your consent, photos may also be used on The Rae Clinic’s website and social media channels. You will always be asked for permission before any images are shared publicly, and you’re never obligated to consent.
Accessibility Statement
Last Updated: June 12, 2026
At The Rae Clinic, we believe exceptional care should be accessible to everyone, including the experience of navigating our website. We are committed to ensuring that theraeclinic.com is welcoming, usable, and inclusive for all visitors, regardless of ability or the technology they use to access it.
Our Commitment
We are actively working to ensure that our website conforms to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.
What We’re Doing
Our ongoing accessibility efforts include:
Ensuring sufficient color contrast throughout the site for readability
Providing descriptive alt text for all images
Designing for keyboard navigation compatibility
Using clear, readable fonts and logical page structure
Ensuring all forms and booking tools are screen reader-friendly
Regularly reviewing and updating our site as accessibility standards evolve
In-Person Accessibility
The Rae Clinic is located inside Rosewater Spa at 620 Ponder Place Dr., Suite 1 in Evans, Georgia. If you have specific needs when visiting our clinic in person, please call us ahead of your appointment at (706) 993-6404, and we will do everything we can to accommodate you comfortably.
Feedback & Contact
We know accessibility is an ongoing journey, not a destination, and we genuinely want to hear from you if something on our site isn’t working as it should. If you encounter any barriers while using theraeclinic.com, please reach out and let us know.
HIPAA Privacy Notice
Last Updated: June 12, 2026
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW MUCH YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Who We Are
The Rae Clinic is a medical practice located at 620 Ponder Place Dr., Suite 1, Evans, Georgia 30809. We are committed to protecting the privacy and security of your protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and its implementing regulations.
What Is Protected Health Information?
Protected Health Information (PHI) refers to any individually identifiable health information we collect, create, or receive in the course of providing care to you, including your name, contact information, medical history, treatment records, and billing information.
How We Use & Disclose Your Information
The Rae Clinic may use and disclose your PHI for the following purposes without requiring your additional authorization:
Treatment: We may use your PHI to provide, coordinate, and manage your medical care and related services, including sharing information with other providers involved in your treatment when applicable.
Payment: We may use and disclose your PHI to bill and collect payment for the services we provide, including communicating with financing partners such as CareCredit and Cherry.
Healthcare Operations: We may use your PHI for internal operations, including quality assessment, staff training, and business management activities necessary to run our practice.
Uses & Disclosures That Require Your Authorization
The following uses and disclosures of your PHI will only occur with your written authorization:
Marketing communications
Most uses of psychotherapy notes
Before and after photography shared on our website or social media
You have the right to revoke any authorization you have provided at any time by submitting a written request to our office.
Your Rights Regarding Your Health Information
Right to Access: You have the right to request a copy of your medical records and PHI maintained by The Rae Clinic.
Right to Amend: You have the right to request that we correct or amend your PHI if you believe it is inaccurate or incomplete.
Right to an Accounting of Disclosures: You have the right to request a list of certain disclosures we have made of your PHI.
Right to Request Restrictions: You have the right to request restrictions on how we use or disclose your PHI, though we are not always required to agree to your request.
Right to Confidential Communications: You have the right to request that we communicate with you in a specific way or at a specific location.
Right to a Paper Copy of This Notice: You have to request a paper copy of this notice at any time, even if you have agreed to receive it electronically.
How We Protect Your Information
The Rae Clinic maintains appropriate administrative, physical, and technical safeguards to protect the privacy and security of your PHI. Access to your health information is limited to staff members who need it to provide or support your care.
Changes to This Notice
We reserve the right to change the terms of this notice at any time. Any changes will apply to PHI we already hold as well as PHI we receive in the future. An updated copy of this notice will always be available at theraeclinic.com and at our office upon request.
Complaints
If you believe your privacy rights have been violated, you have the right to file a complaint with The Rae Clinic or with the U.S. Department of Health and Human Services Office for Civil Rights. You will not be penalized or retaliated against for filing a complaint.
Contact Our Privacy Officer
The Rae Clinic - Privacy Officer 620 Ponder Place Dr., Suite 1, Evans, Georgia 30809 | (706) 993-6404 | theraeclinic.com